Shipping & Returns
Please find the details regarding shipping and returns below.
Delivery Timeframe
- Domestic shipping: Ships within one week after order confirmation, but may be delayed due to busy seasons or weather conditions.
- International shipping: Ships within one week after order confirmation via EMS (Express Mail Service). However, delays may occur due to customs processing or weather conditions.
Shipping Information
- Domestic Shipping: Ships from a Tokyo logistics center via Yamato Transport.
- Customers can select a preferred delivery date (available starting three days after the order date).
- Yamato Transport holds packages for up to seven days. After that, the package is returned to our company, and customers may be responsible for reshipping fees.
- International Shipping: Uses EMS (Express Mail Service).
- Delivery date selection is not available.
- Customs duties and other additional fees are the customer’s responsibility.
- Delivery status can be checked via the Japan Post website.
Note: Please see the Delivery Page for more information about shipping and delivery.
Shipping Fees (Domestic Shipping)
| Shipping Region |
Fee |
| Kanto, Shinetsu, Southern Tohoku, Chubu, Hokuriku | 700 JPY |
| Kansai, Northern Tohoku | 800 JPY |
| Chugoku | 900 JPY |
| Shikoku | 1,000 JPY |
| Hokkaido, Kyushu, Okinawa | 1,100 JPY |
Shipping Fees (International Shippin)
| Shipping Region |
Fee |
| China, South Korea, Taiwan | 1,800 JPY |
| Other Asian regions | 2,600 JPY |
| Oceania, Canada, Mexico, Middle East, Europe | 3,500 JPY |
| Central and South America (excluding Mexico), Africa | 4,500 JPY |
| United States (including Guam) | 4,700 JPY |
Returns, Exchanges, and Cancellations
- Returns and refunds are accepted within 20 days of product arrival, provided that the item is unused, unworn, complete with all accessories, and the tags have not been removed.
- Non-returnable items: Swimwear, underwear, and items explicitly labeled as “non-returnable.”
- Return shipping costs are the responsibility of the customer.
- Refunds are processed within seven business days after receipt of returned items.
- Order cancellations cannot be accepted after confirmation.
NOTE: Please see the Return Policy Page for more information about returns and refunds.
Defective Products
Please contact us immediately upon receiving defective products.
If the item has a manufacturing defect, it may be eligible for an exchange or refund.
